Important: By registering an account or using the got11 Platform, you fully agree to all of the Terms and Conditions listed below. If you object to any of these terms, please do not use the Platform.
1 Overview
Got11 (hereinafter referred to as the "Platform" or "we") is an online betting and casino service provider operating for users in Bangladesh. These Terms and Conditions apply to the use of the got11 website and mobile application.
In this document, "user" or "you" refers to any individual who is registered or wishes to register on the got11 platform. got11 reserves the right to modify these Terms and Conditions at any time, and continued use of the platform following any changes will be deemed acceptance of the updated terms.
These Terms and Conditions are governed by the applicable laws of Bangladesh. In the event of any dispute, got11's decision shall be considered final.
2 Account Register
A valid account is required to use got11's services. You must provide accurate and complete information at the time of registration. Providing false or incomplete information may result in your account being closed at any time.
- Each person may register only one account. Opening multiple accounts is strictly prohibited.
- You are responsible for keeping your account password confidential. Do not share your login credentials with anyone.
- If you notice any unusual activity on your account, contact got11 support immediately.
- The phone number or email address provided at registration must be verified. Some features may be restricted until verification is complete.
- Got11 reserves the right to conduct KYC (Know Your Customer) verification and may request a copy of your identity documents when necessary.
3 Eligibility & Age Requirements
Important: got11 is strictly for individuals aged 18 and above. Account registration by minors is strictly prohibited.
To use got11's services, you must meet the following eligibility requirements:
- You must be at least 18 years of age.
- You must be a resident of Bangladesh or otherwise legally permitted to access the service.
- You must be of sound mind and capable of making your own decisions.
- You must not appear on any list that prohibits participation in online gaming.
Got11 may request a national ID or other documentation for age verification at any time. Withdrawals may be placed on hold until verification is complete.
4 Betting Rules
The following rules must be followed when placing bets on got11. Failure to comply may result in bets being voided or your account being suspended.
- Once a bet is confirmed, it cannot be changed or cancelled unless got11 explicitly offers that option.
- Pre-match bets placed before a match or event begins and live bets are governed by separate rules.
- If a technical error results in abnormal odds being generated, got11 reserves the right to void the affected bets.
- Minimum and maximum betting limits are set individually for each event and are displayed on the platform.
- If an event is cancelled or postponed, bets will be settled in accordance with got11's policy.
- Got11's odds for Sports Betting are final and may change at any time.
5 Payments & Withdrawals
All rules regarding deposits and withdrawals on got11 are outlined below. For any payment-related issues, please contact our support team.
- Minimum deposit amounts and methods are determined separately for each payment option.
- Withdrawal requests are typically processed within 1–3 business days.
- KYC verification is mandatory for withdrawals. Payments may be held until verification is completed.
- Withdrawals are processed using the same method as the original deposit where possible. Exceptions will be handled through an alternative method.
- Got11 reserves the right to temporarily hold and review payments in cases of suspicious transactions.
- Got11 follows international AML policies to prevent money laundering.
6 Bonuses & Promotions
All bonuses and promotions on got11 are subject to specific terms. Please read the relevant terms carefully before claiming any bonus.
- The welcome bonus is available to newly registered users one time only.
- To withdraw bonus funds, you must meet the designated wagering requirements.
- Bonuses that are not used within the specified time after activation will expire.
- Any attempt to claim bonuses through multiple accounts or fraudulent means will result in the bonus being voided and the account being closed.
- Got11 reserves the right to modify, suspend, or cancel any promotion at any time.
- Some bonuses apply to specific games or sports — visit the promotions page for full details.
7 Security & Privacy
Got11 treats the protection of user data as its highest priority. To read our full Privacy Policy, Privacy Policy View page.
- All transactions and personal data are protected by 256-bit SSL encryption.
- Got11 will never ask for your password or payment details via email or phone.
- Your information is never sold to third parties, but may be disclosed to authorities if required by law.
- Enabling two-factor authentication (2FA) on your account is strongly recommended.
8 Prohibited Activities
The following activities are strictly prohibited on got11. Violations will result in immediate account closure and the associated balance may be forfeited.
- Opening multiple accounts or using another person's account.
- Placing bets using bots, scripts, or automated software.
- Attempting to abuse or exploit the bonus system.
- Conducting transactions involving money laundering or illegally obtained funds.
- Attempting to exploit security vulnerabilities in the platform for personal gain.
- Fraudulent conduct or collusion with other users when placing bets.
9 Account Closure
Got11 reserves the right to temporarily suspend or permanently close an account under the following circumstances:
- For violation of any provision of these Terms and Conditions.
- If KYC verification fails or false information is provided.
- If suspicious or unusual betting patterns are detected.
- Upon receipt of a legal directive or instruction from a regulatory authority.
Users may also request account closure at any time through the support team. Any outstanding balance will be settled before the account is closed, though bonus balances will be forfeited.
10 Limitation of Liability
While got11 strives to provide the most reliable service possible, it shall not be held liable for the following:
- If a bet is missed due to loss of internet connection or a technical error.
- Due to delays or failures on the part of third-party payment gateways.
- If account credentials are accessed by a third party due to the user's own negligence.
- If services are disrupted due to unforeseen circumstances or a force majeure event.
Got11 is committed to resolving issues promptly and treats all legitimate user concerns with respect.
11 Changes to Terms & Conditions
Got11 reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the Platform and the date at the top of the page will be updated accordingly.
Continued use of the platform after any changes will be taken as automatic acceptance of the updated terms. We recommend checking this page regularly.
FAQ
No. By registering an account or using the got11 platform, you are considered to have accepted these Terms and Conditions. It is therefore advisable to read them in full before registering.
To withdraw a bonus, you must fulfill the applicable wagering requirements. Each bonus has its own terms, which are detailed on the promotions page. KYC verification must also be completed.
If an account is closed due to a terms violation, got11 will investigate and make a decision. Any legitimate balance will be refunded, but bonus balances will be forfeited. If you close your account voluntarily, any outstanding legitimate balance will be returned.
If any significant changes are made to the terms and conditions, got11 will post a notice on the platform and may also notify you via your registered email. The date of the latest update will always be shown at the top of this page.
Opening multiple accounts is strictly prohibited under got11's policy. If detected, all accounts will be closed, all bonuses will be forfeited, and any remaining balance may be confiscated.