Privacy Policy — Data Protection at got11

1 Introduction

Got11 (hereinafter referred to as "we", "us", or "the Platform") is a trusted online betting and casino platform for users in Bangladesh. We believe that every user's privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy clearly outlines what types of data got11 collects, why it is collected, how it is used, and what steps we take to keep it secure. By using the got11 website or mobile app, you are considered to have accepted this Privacy Policy.

We recommend reviewing this document regularly, as got11 may update this policy at any time. The date at the top of the page will be updated whenever changes are made.

2 What Data We Collect

Got11 only collects data that is necessary. No unnecessary or excessive information is requested. The data collected falls into two main categories — personal information and automatically collected information.

3 How We Collect Data

Got11 collects user data through several methods. The main ones are outlined below:

• Registration Form: Information you provide when creating an account.
• KYC Verification: Documents uploaded for identity verification.
• Transaction Records: Automatically, during deposit and withdrawal transactions.
• Cookies & Tracking: Automatically collected while browsing the website.
• Customer Service: By reaching us via live chat or email.
• Third-Party Verification: From payment gateways or identity verification services.

4 Use of Data

Got11 uses collected data for legitimate purposes only. Here is how we use your information:

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and bonuses.
• Preventing fraud, money laundering, and illegal activity.
• Sending personalized offers and promotions (with your consent).
• Improving platform services and developing new features.
• Providing customer service and technical support.
• Fulfilling legal obligations and complying with regulatory requirements.
• Monitoring unusual activity patterns to ensure Responsible Gaming.

Got11 does not sell your data directly to advertisers, and no promotional communications are sent without your consent.

5 Data Sharing

Got11 may share limited information with third parties in the following circumstances:

• Payment Processor: Mobile Banking, Nagad, or other payment gateways receive the necessary details to process transactions.
• KYC Provider: With authorized third parties for identity verification purposes.
• Legal Authorities: Mandatory disclosure upon court order or regulatory authority request.
• Technology Partners: Hosting or analytics providers that operate the platform — they are contractually obligated to keep your data confidential.
• Game Provider: Limited information for operating Live Casino or Sports Betting.

In all cases, got11 ensures that third parties keep your data confidential and use it solely for the designated purpose.

6 Cookie Policy

Got11 uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help enhance your experience.

• Essential Cookies: Essential for maintaining login sessions and platform security — these cannot be disabled.
• Functionality Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which pages are viewed most — data is fully anonymized.
• Performance Cookies: For monitoring page load speed and identifying issues.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Protection

Got11 uses industry-leading security measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers occur through secure channels.
• Firewall Protection: Multi-layer firewall to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular system audits conducted by third parties.
• Data Masking: Sensitive information (such as card numbers) is partially masked.
• Access Controls: Only authorized staff can access specific data.

Please note that no system can guarantee 100% security over the internet. It is also your responsibility to keep your password confidential and to notify got11 immediately if you notice anything suspicious.

8 Data Retention

Got11 does not retain your data longer than necessary. Separate retention periods apply depending on the type of data:

• Account Information: For as long as the account is active, and 5 years after closure (as required by law).
• Transaction Records: 7 years in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Log Files & Device Information: 90 days to 1 year.
• Marketing Information: Consent withdrawal results in immediate deletion.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9 Your Rights

As a got11 user, you have several important rights over your own data:

• Right to Know: You may request to see what data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Deletion: You can request deletion of your data under certain circumstances.
• Right to Restriction: You can request that your data be restricted to specific purposes.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Portability: You may request a copy of your data in a readable format.

To exercise these rights, contact the got11 support team. All requests will be responded to within 30 days.

10 Data of Minors

If we become aware that a minor has registered, the account will be closed immediately and all associated data will be deleted. If a parent or guardian believes their child has created an account on got11, please contact our support team right away.

11 Policy Changes

Got11 may update this Privacy Policy as needed. Depending on the nature of the changes, we will notify you as follows:

• For minor changes, only the date on the page will be updated.
• For significant changes, a notice will be posted on the platform and you may also be informed by email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact

For any privacy-related questions, requests, or complaints, please contact us:

• Live Chat: 24/7 directly from within the platform.
• Email: [email protected] (responses are typically sent within 24 hours).
• FAQ: For general questions FAQ Page View.